Scope of This Privacy Policy
This Privacy Policy applies to all personal information collected by ttb1 through the ttb1.best website, the ttb1 mobile app, and all related communication channels. By registering for or using ttb1's services, you agree to the data collection and usage practices described in this Privacy Policy.
1. Information We Collect
Ttb1 collects various types of personal information from our members in the course of providing the best online sports betting and casino services. The following are the categories of information we collect:
1.1 Registration Information
When you register a ttb1 account, we collect:
- Full name as per identification card
- Date of birth (for age verification, 18 years and above)
- An active Malaysian mobile phone number
- Valid email address
- Username and encrypted password
- Full address (for verification purposes where required)
1.2 Identity Verification Information
To meet anti-money laundering (AML) compliance requirements, ttb1 may request:
- A copy of your Malaysian Identity Card (MyKad) or valid passport
- Recent bank statement or utility bill as proof of address
- Screenshots or eWallet transaction statements for payment method verification
1.3 Financial Transaction Information
Every time you make a deposit or withdrawal, ttb1 records:
- Transaction amount in Malaysian Ringgit (MYR)
- Payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX, and others)
- Transaction date and time
- Transaction reference number
- Transaction status (successful, failed, processing)
Please note that ttb1 does not store your full bank account or eWallet account number. Only the transaction information required for processing and audit records is retained.
1.4 Gaming Activity Information
Ttb1 records your gameplay activity for security, dispute resolution, and product improvement purposes:
- Sports betting history (leagues, matches, markets, stake amounts, outcomes)
- Live casino game history including baccarat, roulette, and blackjack
- Gaming session records (start time, end time, game type)
- Bonus and promotion usage history
1.5 Technical & Device Information
Automatically when you use the ttb1 platform, we record:
- Your device's IP address
- Web browser type and version
- Operating system (Android, iOS, Windows)
- Cookie information and session identifiers
- Access log data including pages visited and time spent on each page
The following are the main types of personal data we collect:
Full Name
Date of Birth
Phone No.
Email Address
Full Address
Transaction Records
Game History
IP Address
Device Information
2. How We Use Your Information
Ttb1 uses the personal information it collects solely for legitimate and necessary purposes. The following are the primary uses of your data:
2.1 Account Management & Services
- Creating and managing your ttb1 account
- Processing deposits and withdrawals via your preferred Malaysian payment method
- Settling bets and processing winnings
- Sending important notifications related to your account
- Providing customer support when you contact us
2.2 Security & Fraud Prevention
- Verifying your identity during registration and the withdrawal process
- Detecting and preventing fraud, money laundering, and platform abuse
- Enforcing the "one account per user" policy
- Investigating any complaints or disputes
2.3 Legal Compliance
- Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) legal requirements
- Providing records to lawful authorities when required by law
- Verifying the minimum age requirement (18 years) for all members
2.4 Product Improvement & User Experience
- Analysing usage patterns to improve the design and functionality of the ttb1 platform
- Personalising game recommendations and promotional offers based on your preferences
- Resolving technical issues and improving platform performance
2.5 Marketing Communications (With Your Consent)
- Sending the latest bonus and promotional information — only if you have given consent to receive marketing communications
- Sending emails or SMS about special offers during major tournaments such as the FIFA World Cup, All England, or MPL Malaysia
- You may opt out of marketing communications at any time via the "unsubscribe" link in our emails or by contacting our support team
Marketing Communication Preferences
Ttb1 will not send you marketing communications without your consent. During registration, you may choose whether to receive promotional updates. This preference can be changed at any time in your account settings or by contacting support@ttb1.best.
3. Sharing Information with Third Parties
Ttb1 takes great care when it comes to sharing member data with external parties. We do not sell or rent your personal information to any third party. However, in certain limited circumstances, we may share your data with:
3.1 Authorised Service Providers
We work with trusted third-party service providers who help us operate the ttb1 platform. These include:
- Payment Processors: Payment gateways that handle transactions for Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods. They receive only the information necessary to process your transaction.
- Casino Software Provider: Companies that supply live casino gaming software to the ttb1 platform. Data sharing is limited to the game information required to operate live tables.
- Sports Solutions Provider: Odds data and sports results providers that enable us to offer betting markets across football, badminton, cricket, e-sports, and other sports.
- Identity Verification Services: Third-party platforms that assist us in verifying member identities and meeting AML requirements.
All of these service providers are bound by strict confidentiality agreements and may only use your data for the specific purposes outlined in their contracts with ttb1.
3.2 Lawful Authorities
Ttb1 will disclose member personal information to government authorities, law enforcement bodies, or tribunals with valid jurisdiction when:
- Ordered to do so by a court or competent authority
- Required to investigate suspected criminal activity or fraud
- Required to comply with AML/CFT reporting obligations
- Required to protect the safety interests of other members or the general public
3.3 Business Transfer
Should ttb1 be involved in any merger, acquisition, or transfer of assets, members' personal information may be transferred to the succeeding entity, subject to their commitment to honour this Privacy Policy.
ttb1 Never Sells Your Data
Ttb1 has never and will never sell, rent, or trade our members' personal information to advertising companies, data brokers, or any other third party for commercial purposes. This is our absolute commitment to every ttb1 member.
4. Data Security & Protection Measures
Ttb1 invests seriously in security infrastructure to ensure your personal data is protected at all times. The following are the key security measures we have in place:
- 256-Bit SSL Encryption: All data transmitted between your device and ttb1's servers is encrypted using industry-standard TLS/SSL protocols, ensuring your information cannot be intercepted in transit.
- Secure Password Storage: Your account password is never stored in plain text. ttb1 uses strong cryptographic hashing algorithms to store your password securely.
- Two-Factor Authentication (2FA): ttb1 members are encouraged to enable two-factor authentication on their accounts as an additional layer of security.
- Real-Time Monitoring: ttb1's security system continuously monitors account activity to detect unusual or suspicious access patterns.
- Secure Data Storage: Personal information is stored on servers protected by multiple layers of physical and digital security, including firewalls, intrusion detection systems, and strict access controls.
- Staff Training: All ttb1 staff with access to member personal data undergo comprehensive data security training and are bound by confidentiality agreements.
While ttb1 takes all reasonable steps to protect your data, no security system is 100% foolproof. We encourage you to take personal precautions to safeguard your account as well, including using a strong and unique password, never sharing your login credentials with anyone, and contacting us immediately if you suspect any suspicious activity on your account.
5. Data Retention & Storage Period
Ttb1 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following is a general guide to our data retention periods:
- Active Account Information: Retained for the duration your ttb1 account remains active, and for 5 years after account closure.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
- Game Activity Records: Retained for 2 years from the date of play for dispute resolution purposes.
- Live Casino Video Recordings: Retained for 30 days and then automatically deleted.
- Customer Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
- Identity Verification Data: Retained for 5 years after account closure in accordance with AML/CFT requirements.
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.
6. Use of Cookies
Ttb1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Maintaining your login session and enabling the core functions of the ttb1 platform to operate correctly, including the deposit and betting processes. |
Session / 7 days |
| Preference Cookies |
Saving your preferences such as language, favourite game types, and display settings for a more personalised experience. |
30 days |
| Analytics Cookies |
Collecting information on how you use the ttb1 platform to help us improve its design and functionality. |
90 days |
| Security Cookies |
Helping identify your device to detect unauthorised access attempts and protect your account from fraud. |
1 year |
You can manage and delete cookies through your web browser settings. Please note, however, that removing or blocking essential cookies may affect the functionality of the ttb1 platform and prevent you from logging in or completing transactions.
7. Your Rights as a Data Subject
As a ttb1 member and data subject, you have the following rights regarding the personal information we hold about you:
Right to Access Data
You may request a copy of all personal information we hold about you. ttb1 will provide this within 30 days of receiving your request.
Right to Rectification
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Simple updates such as your phone number can be made directly in your account settings.
Right to Request Deletion
You may request that we delete your personal data when it is no longer required, or when you withdraw your consent. Such requests are subject to data retention requirements prescribed by law.
Right to Object to Processing
You may object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on ttb1's legitimate interests in certain circumstances.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another platform. This includes your basic account information and transaction history.
Right to Restrict Processing
In certain situations — for example, when you are disputing the accuracy of your data or while an objection request is under review — you may ask ttb1 to temporarily restrict the processing of your data.
To exercise any of the rights above, please contact our Data Privacy Officer by email at support@ttb1.best with "Data Privacy Request" in your email subject line. We will respond within 14 business days.
8. Children's Privacy & Age Restrictions
The ttb1 platform is strictly for individuals aged 18 and above. ttb1 does not knowingly collect or process personal information from individuals under the age of 18.
If you are a parent or guardian who believes that a minor in your care has registered a ttb1 account by providing incorrect age information, please contact us immediately at support@ttb1.best. We will investigate the matter and promptly close the account and delete all associated information.
Ttb1 employs multiple mechanisms to verify age during registration, including Malaysian phone number verification and identity document checks where required. If you become aware of any underage use of the platform, please notify us immediately.
9. Amendments to This Privacy Policy
Ttb1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or improvements to how we handle personal data.
When there are significant changes to this Privacy Policy, ttb1 will:
- Sending notifications to all members via their registered email
- Displaying a prominent notice on the ttb1.best homepage for a minimum of 14 days
- Updating the "Last Updated" date at the top of this page
- In the event of significant changes, seeking fresh consent from members before those changes take effect
Continued use of the ttb1 platform after any changes to the Privacy Policy take effect will be considered acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
10. Contact ttb1's Data Privacy Officer
If you have any questions, concerns, or complaints regarding how ttb1 handles your personal information, or if you wish to exercise any of your privacy rights, please contact our Data Privacy Officer through the following channels:
- Email: support@ttb1.best (state "Privacy Policy Enquiry" in the subject line)
- Live Chat: Available 24/7 within the ttb1 platform — select the "Privacy & Data" category when starting a chat session
- Response Time: We will acknowledge receipt of your enquiry within 48 hours and provide a full response within 14 working days.
Ttb1 takes every privacy enquiry and complaint seriously and is committed to resolving each matter transparently and in a timely manner. Your trust is our most valued asset, and we do not take any concerns about your data privacy lightly.
Related Documents
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming ttb1 for a full understanding of your rights and responsibilities as a member of our platform.
Frequently Asked Questions
Frequently Asked Questions About ttb1's Privacy Policy
ttb1 does not sell or rent your personal information to any third party for marketing or commercial purposes. We share only the necessary information with service providers who help us operate the platform — such as payment gateways for processing your Touch 'n Go or DuitNow transactions, live casino software providers, and identity verification platforms. All these providers are bound by strict confidentiality agreements. In situations required by Malaysian law, we may be obliged to disclose information to the relevant authorities.
To request a copy of your personal data, send an email to support@ttb1.best with the subject line "Personal Data Access Request". Include your full name, ttb1 username, and registered phone number for identity verification purposes. ttb1 will process your request within 30 days and provide a personal data report in a readily readable format. No fee is charged for the first request within any 12-month period. Should you submit repeated or excessive requests within a short period of time, ttb1 may charge a reasonable fee.
When you close your ttb1 account, most of your personal information will be anonymised or deleted within 90 days. However, financial transaction records and identity verification documents must be retained for 5 to 7 years in accordance with applicable financial and anti-money laundering (AML) legal requirements in Malaysia. This data is kept in a secure format and may not be used for any purpose other than legal compliance. Once the mandatory retention period ends, all remaining data will be permanently and securely deleted.
No. ttb1 does not store your full bank account number, card number, or eWallet login credentials. When you make a deposit via Touch 'n Go, GrabPay, DuitNow, FPX, or any other Malaysian payment method, you are redirected to a secure payment gateway where the transaction is processed directly. ttb1 only receives confirmation that the transaction was successful, along with a reference number for our records. Your sensitive financial information never passes through ttb1's servers and is not stored in our systems.
There are several easy ways to stop receiving marketing communications from ttb1. The quickest is to click the "Unsubscribe" link found at the bottom of any promotional email you receive from us. You can also update your communication preferences directly in your ttb1 account settings under the "Notifications" section. Alternatively, reach out to our support team via live chat or email at support@ttb1.best and let us know you'd like to opt out of marketing communications. Requests will be processed within 7 business days. Please note that you will continue to receive important operational emails related to your account — such as deposit confirmations, security notifications, and service-related updates — as these cannot be disabled and form part of your account service.